Improving morale within the NHS. Is it time to listen?

The symptoms of poor morale within the finance team were clear: High levels of sickness and stress, targets and deadlines were being missed and there were clear signs that the people in the team were pretty unhappy! The Frank Boys were asked to work with the NHS Finance department and improve morale by over 15%. The Trust had just gone through a restructure. Does the restructure explain the poor morale?	Image Source
The Restructure The restructure no doubt caused stress to the team which certainly did not help morale and like many restructures, they could always be done better. However, the most commonly given reason was that “no one listens”. But No-One Listens! The top 10 consequences of not listening!!! No-one listens means that Staff feel over-worked, isolated and unsupported by their managers. No-one listens means that people work in silos rather than as teams. No-one listens means that people’s needs for training and support are not heard. No-one listens means that people struggle with their work- bad for productivity and bad for morale. No-one listens means that staff often feel under pressure from many different groups of people, try to please everyone and end up pleasing no-one. No-one listens means that team collaboration and innovation does not happen. No-one listens has a direct impact on service levels, productivity, costs, sickness, and morale. No-one listens leads to high staff turnover and a loss of skills from the team No-one listens means that the patient of quality care suffers No-one listens leads to a place where no-one wants to work
Drop me, Tim, aka one of The Frank Boys, an email now at tim.gray@thefrankboys.com if you would like to talk! And for a better way take a look at Cultural Cleansing.

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